{"id":7408,"date":"2025-03-25T21:12:26","date_gmt":"2025-03-25T21:12:26","guid":{"rendered":"https:\/\/synovoprint.com\/?page_id=7408"},"modified":"2025-07-10T16:53:17","modified_gmt":"2025-07-10T16:53:17","slug":"help-files","status":"publish","type":"page","link":"https:\/\/synovoprint.com\/index.php\/help-files\/","title":{"rendered":"Help Files"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Header” _builder_version=”4.27.4″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(10,2,2,0.32) 0%|rgba(10,2,2,0.43) 100%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/synovoprint.com\/wp-content\/uploads\/2025\/03\/Help-Files.jpeg” parallax=”on” background_blend=”multiply” height=”400px” custom_padding=”90px||90px||true|false” border_radii=”on|50px|50px|50px|50px” collapsed=”on” global_colors_info=”{%22gcid-1f9b0bb3-481a-49f1-9fe6-999fc3c3182b%22:%91%22background_color_gradient_stops%22%93}”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”097ccfea-c287-487c-b971-e48bf32895b5″ header_font=”|700||on|||||” header_text_color=”#FFFFFF” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n

Help Files<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”b1521afd-4298-423e-a1b5-f74e8d0d55d6″ text_text_color=”#FFFFFF” header_2_text_color=”#ffffff” global_colors_info=”{}”]<\/p>\n

Your Partner In Document Excellence<\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_enable_color=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_2_text_align=”center” header_2_line_height=”1.3em” custom_padding=”50px||||false|false” global_colors_info=”{}”]<\/p>\n

Avoid Unnecessary Service Charges
\nDetermine if You Really Have a Problem<\/strong><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_enable_color=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”||50px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_tabs _builder_version=”4.27.4″ _module_preset=”default” background_color=”#dbdbdb” custom_margin=”50px||||false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_tab title=”Paper Jamming Issues” _builder_version=”4.27.4″ _module_preset=”default” tab_font=”|700|||||||” tab_text_color=”#000000″ custom_padding=”|||125px|false|false” global_colors_info=”{}”]Copier Has Jammed<\/strong><\/p>\n

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Q: Copier has jammed and is displaying a paper jam message on the screen. What do I do?
\nA: Follow the instructions on the copier screen to remove the jam.<\/p>\n

Q: Copier is still showing the jam message on the screen even after performing the
\nprevious steps. What do I do?
\nA: Please review the rest of the techniques below and\/or give us a call at
\n303-751-7307 ext.12 or 1.877.283.1634<\/strong><\/p>\n

Copier is Jamming \/ Skewing<\/strong>
\nQ: Copier is jamming most of the time and the copies that do come out are skewed.
\nWhat do I do?
\nA: Make sure the green and silver guides inside the drawers are tight against the paper
\nand the paper does not have any bent corners<\/p>\n

Q: Copier is still jamming even after performing the previous step. What do I do?
\nA:\u00a0Please give us a call at\u00a0303-751-7307 ext.12 or 1.877.283.1634
\n<\/strong>
\nDocument Feeder is Jamming
\n<\/strong>Q: Feeder sucks in half of the page and then stops and displays a jam.
\nWhat do I do?
\nA: The feed Mylar is probably flipped due to an incorrect removal of a jam. Please
\nfollow the instructions to reset the Mylar.<\/p>\n

Q: Feeder is still jamming even after performing the previous step. What do I do?
\nA: Open the feeder cover and inspect it for foreign objects (staples, paper clips, pieces
\nof paper or sticky notes) and remove the objects.<\/p>\n

Q: Feeder is still jamming even after performing the previous step. What do I do?
\nA: Please give us a call at\u00a0303-751-7307 ext.12 or 1.877.283.1634<\/strong><\/p>\n

Document Finisher is Jamming<\/strong>
\nQ: When I choose the stapling or sorting mode on the copier the message to remove
\nPaper from Finisher Inner Tray comes up. What do I do?
\nA: Open the finisher main access door, slide the main inner tray out towards the front
\nand remove the paper from it.<\/p>\n

Q: Finisher is still jamming even after performing the previous step. What do I do?
\nA: Please give us a call at\u00a0303-751-7307 ext.12 or 1.877.283.1634<\/strong><\/p>\n<\/div>\n<\/div>\n

[\/et_pb_tab][et_pb_tab title=”Copy\/Print Quality Issues” _builder_version=”4.27.4″ _module_preset=”default” tab_font=”|700|||||||” tab_text_color=”#000000″ global_colors_info=”{}”]<\/p>\n

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Lines on copies
\n<\/strong>Q: Copies coming out have line(s) on them. What do I do?
\nA: If lines appear only when using the Document feeder, please clean the slit glass from
\nany foreign matter such as dust or whiteout.<\/p>\n

Q: Copies still have line(s) on them, even after performing the previous step.
\nWhat do I do?
\nA: The Main Charger may need to be cleaned.<\/p>\n

Q: I performed the above steps, but I still have lines on my copies. What do I do now?
\nA: Please give us a call at\u00a0303-751-7307 ext.12 or 1.877.283.1634
\n<\/strong>
\nDirty copies
\n<\/strong>Q: Copies coming out have dark spots on them. What do I do?
\nA: If lines appear in the same location of the page every time, please make sure the
\ncopier glass is clean and free of debris<\/p>\n

Q: Copies still have spots on them, even after performing the previous step.
\nWhat do I do?
\nA: Please give us a call at\u00a0303-751-7307 ext.12 or 1.877.283.1634
\n<\/strong>
\nCopies are skewed
\n<\/strong>Q: Copies coming out are skewed. What do I do?
\nA: Make sure the green and silver guides inside the drawers are tight against the paper
\nand the paper does not have any bent corners Q: Copies coming out are skewed even after
\nperformed the previous step.
\nWhat do I do?
\nA: If the Document Feeder is used to make copies, please check if it’s guides are tight
\nagainst the originals.<\/p>\n

Q: Copies are still coming out skewed even after performing all the previous steps.
\nWhat do I do?
\nA: Please give us a call at\u00a0303-751-7307 ext.12 or 1.877.283.1634<\/strong><\/p>\n<\/div>\n<\/div>\n

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[\/et_pb_tab][et_pb_tab title=”Networking Issues” _builder_version=”4.27.4″ _module_preset=”default” tab_font=”|700|||||||” tab_text_color=”#000000″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

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For Drivers click\u00a0HERE\u00a0<\/a>and return here for installation instructions.<\/strong><\/p>\n

Printing Problems
<\/strong>Q: Our server crashed and got updated and\/or I got a new computer and now I can’t
print to the copier any more. What do I do?
A: Follow the these instructions in order to install the Print Drivers on your computer
or server<\/p>\n

Q: Our copier stopped printing. What do I do?
A: Turn the copier off (Main Power Switch Off) and unplug it from the wall outlet. Let
it sit for 20-30 seconds and plug it back in and turn it back on.<\/p>\n

Q: Copier is still not printing even after performing the previous steps. What do I do?
A: Please give us a call at 303-751-7307 ext.12 or 1.877.283.1634<\/p>\n

Scanning Problems (Kyocera\/Copystar Multifunctional’s)
<\/strong>Q: Our server crashed and got updated and\/or I got a new computer and now I can’t
scan to my computer any more. Or how do I setup my scanner ? What do I do?
A: Follow the following instructions in order to setup scanning to your computer
or server<\/p>\n

Q: I performed the steps outlined above, but the copier displays a message that it
cannot Use Scanner when I try to scan. What do I do?
A: “Cannot Use Scanner” error message is displayed when the copier\/scanner is in it’s
warm-up process and\/or the network cable is not plugged in to the scan system.
Please allow the copier\/scanner to warm-up for about 3 minutes and if message is
still displayed check the cable connection.<\/p>\n

Q: I performed the steps outlined above, but the copier displays a message that it
“Cannot Find the Destination PC” or “Unable to use scanner” What do I do?
A: Follow the these instructions in order to troubleshoot the scanning issues<\/p>\n

Q: How do I re-setup my Scan to SMB on my PC?
A: To view the pdf file for Windows click\u00a0HERE<\/strong>.<\/a>
A: To view the pdf file for MAC click\u00a0HERE.<\/strong><\/p>\n

Q: Copier is still not scanning even after performing the previous steps. What do I do?
A: Please give us a call at\u00a0303-751-7307 ext.12 or 1.877.283.1634<\/strong><\/p>\n<\/div>\n<\/div>\n

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[\/et_pb_tab][\/et_pb_tabs][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|off” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”0px||||false|false” custom_padding=”6px||6px||true|false” global_module=”7498″ saved_tabs=”all” global_colors_info=”{}”][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”14px|auto||auto||” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”|600|||||||” text_font_size=”23px” header_3_font=”|600|||||||” header_3_text_align=”center” header_3_text_color=”#c62400″ text_orientation=”right” width=”160%” custom_margin=”3px|||-21px|false|false” custom_margin_tablet=”” custom_margin_phone=”-94px|8px||0px|false|false” custom_margin_last_edited=”on|phone” text_font_size_tablet=”” text_font_size_phone=”18px” text_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Synovo is an Authorized Dealer for\u00a0<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/synovoprint.com\/wp-content\/uploads\/2025\/04\/keocera-logo.png” title_text=”keocera logo” align=”right” align_tablet=”” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” width=”45%” custom_margin=”|||99px|false|false” custom_margin_tablet=”” custom_margin_phone=”-99px||-20px|-10px|false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ padding_2_tablet=”60px|50px|60px|50px|true|true” disabled_on=”on|on|off” admin_label=”Footer” _builder_version=”4.27.4″ background_color=”#009ce4″ global_module=”7423″ saved_tabs=”all” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_signup mailchimp_list=”SlavaET|42d4a98af1″ layout=”top_bottom” first_name_field=”off” last_name_field=”off” title=”Receive Our Newsletter” description=”<\/p>\n

Subscribe for news & resources about our document solutions<\/p>\n

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Phone<\/h4>\n

303-219-4569<\/strong>
<\/strong><\/a><\/strong><\/p>\n

Email<\/h4>\n

service@synovodocumentsolutions.com<\/span><\/a><\/p>\n

 <\/p>\n

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Help Files Your Partner In Document Excellence Avoid Unnecessary Service Charges Determine if You Really Have a Problem Copier Has Jammed Q: Copier has jammed and is displaying a paper jam message on the screen. What do I do? A: Follow the instructions on the copier screen to remove the jam. Q: Copier is still […]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-7408","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/synovoprint.com\/index.php\/wp-json\/wp\/v2\/pages\/7408","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/synovoprint.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/synovoprint.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/synovoprint.com\/index.php\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/synovoprint.com\/index.php\/wp-json\/wp\/v2\/comments?post=7408"}],"version-history":[{"count":2,"href":"https:\/\/synovoprint.com\/index.php\/wp-json\/wp\/v2\/pages\/7408\/revisions"}],"predecessor-version":[{"id":7784,"href":"https:\/\/synovoprint.com\/index.php\/wp-json\/wp\/v2\/pages\/7408\/revisions\/7784"}],"wp:attachment":[{"href":"https:\/\/synovoprint.com\/index.php\/wp-json\/wp\/v2\/media?parent=7408"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}